Our Warranty
Madison Window Products
About Our Lifetime Warranty
All products from Madison Window Products are warrantied (under normal use) to be free from defects or workmanship to the original owner-occupied single-family residence. In the event that you decide to sell your residence or become occupied by other than original owner, the warranty is Transferrable and valid for 12 years from installation date.
Accidental glass breakage is also covered by this warranty. (Warranty excludes specialty glass and tempered glass).
Accidental glass breakage coverage commences the moment the windows are installed.
Examples of Specialty Glass:
- Tempered
- Laminate
- Gray
- Bronze
- Delta Frost
- Reed
- Bamboo
Screens
Madison Window Products, will replace any defective window or door screen at no charge to the original purchaser for a period of 1 year from date of purchase.
Hardware
Balancers, latches, crank mechanisms, rollers, and all other hardware components are warrantied to be free from defects and should not fail to operate. Should failure occur within the first 2 years Madison Window Products, at its discretion, will assist with the installation and replacement of the hardware at no charge. Starting the third year, Madison Window Products, will deliver replacement parts to the original point of purchase.
Exclusions for Warranty Coverage
- Damage caused by acts of God (fire, hurricanes, earthquakes, floods, etc.)
- Slight glass curvatures
- Condensation (unless due to insulation problems that are caused by excessive humidity levels in the structure)
- Distortion (tinted and reflective insulated glass units may experience slight visual distortion. This is not considered a defect. It may be more obvious with tempered glass)
Warranty Applies to Single Family Residence
Multi-family units such as apartments etc. will have a 5-year warranty and will not include accidental glass breakage coverage. If you have any questions about our warranty, please give us a call at (909) 251-7022 today learn more.
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